Connect with us Flagship Portfolio. Industries Government Aviation & Transport Energy Finance Education Media Project types Flagship System Integration AI-Powered Compliance Industries Government Aviation Energy Finance Education Media Project Types Flagship System Integration AI-Powered Compliance Energy TNB Over-voltage incidents — where the electrical supply to a property exceeds safe operating levels — can cause significant damage to household appliances and electrical equipment, and in severe cases pose safety risks to residents and property. For Malaysia's national utility provider, managing public reports of these incidents is both an operational necessity and a public safety obligation. Before OVIS, TNB had no dedicated system to receive, track, and resolve over-voltage complaints from the public. Residents reporting an incident would contact TNB through general channels, complaints would be logged manually, and the subsequent investigation and resolution process was coordinated informally — with no structured workflow for assigning investigations, recording findings, or communicating resolution outcomes back to the affected party. This created visible gaps in TNB's public accountability on a sensitive issue. Complainants had no visibility of whether their report had been received or actioned. Investigation teams had no standardised process for documenting findings. Management had no reliable data on over-voltage incident volumes, geographic distribution, or resolution performance across the national network. Energy & Utilities · 2022 – 2025 System Integration Case Study Read Full Story Energy Six years as TNB's technology delivery partner A partnership defined by six years, fifteen systems, and a depth of trust. TNB needed consistently high reliability under pressure for field operations, billing inspection, asset tracking, and corporate integrity systems since 2015. 15 systems · 6-year partnership · still ongoing Flagship Case Study Read Full Story Showing 2 of 2 core projects · filtered by: All
Energy TNB Over-voltage incidents — where the electrical supply to a property exceeds safe operating levels — can cause significant damage to household appliances and electrical equipment, and in severe cases pose safety risks to residents and property. For Malaysia's national utility provider, managing public reports of these incidents is both an operational necessity and a public safety obligation. Before OVIS, TNB had no dedicated system to receive, track, and resolve over-voltage complaints from the public. Residents reporting an incident would contact TNB through general channels, complaints would be logged manually, and the subsequent investigation and resolution process was coordinated informally — with no structured workflow for assigning investigations, recording findings, or communicating resolution outcomes back to the affected party. This created visible gaps in TNB's public accountability on a sensitive issue. Complainants had no visibility of whether their report had been received or actioned. Investigation teams had no standardised process for documenting findings. Management had no reliable data on over-voltage incident volumes, geographic distribution, or resolution performance across the national network. Energy & Utilities · 2022 – 2025 System Integration Case Study Read Full Story
Energy Six years as TNB's technology delivery partner A partnership defined by six years, fifteen systems, and a depth of trust. TNB needed consistently high reliability under pressure for field operations, billing inspection, asset tracking, and corporate integrity systems since 2015. 15 systems · 6-year partnership · still ongoing Flagship Case Study Read Full Story
