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JBPM Portable fire extinguishers are a mandatory safety requirement across commercial, industrial, and residential properties throughout Malaysia. Jabatan Bomba dan Penyelamat Malaysia (JPBM) is responsible for ensuring these assets are inspected annually — a regulatory mandate that, in practice, means tracking millions of individual extinguishers across the country, managing the licensed inspection companies authorised to conduct these checks, and maintaining an accurate record of which assets are compliant and which are overdue.

Before eFIES 2.0, this process was managed through a combination of paper records, disconnected spreadsheets, and manual booking coordination between inspection companies and property owners. At the scale JPBM operates — millions of assets, thousands of properties, hundreds of licensed inspection companies — this approach was not sustainable. Records were inconsistent, overdue inspections were difficult to identify systematically, and there was no single source of truth for compliance status across the national estate.

JPBM needed a digital system that could bring the entire fire extinguisher inspection ecosystem under centralised management — asset registration, inspector licensing, booking management, inspection recording, and compliance reporting — at a scale that matched the actual scope of the mandate. Judiciary & Enforcement · 2023 – 2026

Mahkamah Persekutuan The Malaysian judiciary operates across a headquarters in Kuala Lumpur and 12 state courts — each with its own digital presence. Over time, these portals had evolved independently, resulting in an inconsistent public experience, varying content standards, and significant overhead in maintaining 13 separate platforms without a common governance framework.

For a national institution as significant as the judiciary, this fragmentation created reputational and operational risks. Citizens accessing different state court portals encountered inconsistent information architectures, visual identities, and content quality. There was no single standard for how judicial information was published, updated, or managed.

The Office of the Chief Registrar needed a solution that would bring all 13 portals under a unified architecture, with consistent deployment standards and centralised governance, while preserving the ability of each state court to manage its own content. An additional requirement was the integration of AR and VR capability to give the public visual access to court environments — reducing unfamiliarity and supporting public trust in the judicial system. Regulatory & Statutory Bodies · 2024 – Ongoing

MCMC Parliamentary questions directed at MCMC required a coordinated internal response process — involving the drafting of answers, internal review cycles, verification by subject matter experts, and approval through a defined chain of authority before responses could be submitted or published.

Without a dedicated system, this process was managed through email chains, shared documents, and manual tracking — creating coordination overhead, version control risks, and no reliable audit trail of who reviewed and approved what.

At the same time, there was a public transparency dimension: final approved answers to parliamentary questions are a matter of public record, and MCMC needed a structured way to publish these in an accessible, searchable format for citizens, journalists, and researchers who want to understand how their parliamentary representatives are engaging with communications and multimedia policy. Regulatory & Statutory Bodies · 2024 – Ongoing

KPDN The Malaysian government administers a wide range of financial incentives, assistance programmes, and cost-of-living support measures for its citizens. The challenge has never been the existence of these programmes — it has been awareness and accessibility. Most Malaysians are unaware of the full range of incentives they may be entitled to, and even those who know the programmes exist often face difficulty navigating the application process or determining which programmes are relevant to their circumstances.

KPDN, as the ministry responsible for domestic trade and cost-of-living matters, needed a platform that could bridge this gap — presenting the full inventory of available government incentives in a personalised, accessible format that worked for citizens across different demographics, income levels, and digital literacy levels.

The solution also needed to be mobile-first. A significant portion of Malaysia's population accesses government services primarily through smartphones, and a desktop-only platform would not reach the audiences most likely to benefit from the incentives it promoted. Web & Digital · Mobile · Government & Public Sector · Citizen Services · System Integration

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